Return and Refund Policy

Return & Refund Policy – VitaPurely

At VitaPurely, customer satisfaction is our top priority. We aim to provide high-quality vitamins, supplements, and health products with reliable service. This Return & Refund Policy explains the terms under which returns, replacements, and refunds are handled on www.vitapurely.com.

By placing an order with us, you agree to the policy outlined below.

 Eligibility for Returns

Due to the sensitive nature of health supplements, vitamins, and medicinal products, we only accept returns under specific conditions.

Returns Are Accepted If:

• You received a damaged or defective product

• You received the wrong item

• The product is expired or close to expiry

Returns Are Not Accepted If:

• The product has been opened or used

• The seal is broken or tampered

• The product was purchased on sale or promotion

• The return request is made after the allowed return period

Return Time Frame

All return requests must be submitted within 7 days of delivery.

To be eligible:

• The product must be unused

• In original packaging

• With original invoice or proof of purchase

How to Request a Return

 Step-by-Step Process

1. Contact our support team at support@vitapurely.com within 7 days

2. Provide your order number, product name, and reason for return

3. Attach clear photos (if damaged or incorrect item)

4. Wait for return approval and instructions

Unapproved returns will not be accepted.

Refund Policy

When Refunds Are Issued

Refunds are processed only after we receive and inspect the returned product.

Refunds will be issued if:

• The product is confirmed defective

• The wrong item was shipped

• The product was damaged during delivery

Refund Method

• Refunds will be issued to the original payment method

• Processing time: 7–14 business days after approval

Shipping charges are non-refundable unless the error was on our side.

 Replacement Policy

Instead of a refund, we may offer:

• Free replacement of the same product

• Exchange with another product of equal value

This applies only to verified cases of damage, defects, or incorrect items.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or refunded:

• Opened or used supplements

• Liquid products once unsealed

• Personalized or special-order items

• Products without original packaging

 Cancellations

Orders can be cancelled before shipment only.
Once the order has been shipped, cancellation is not possible.

Damaged or Missing Items

If your order arrives damaged or with missing items:

• Report within 48 hours of delivery

• Provide photos and order details

• We will investigate and resolve promptly

Contact Us

For any questions regarding returns, refunds, or replacements, please contact:

📧 Email: support@vitapurely.com
🌐 Website: www.vitapurely.com