Transparent marketing, respectful customer communication.

How VitaPurely approaches marketing communications

VitaPurely may use marketing communications to share relevant product updates, new arrivals, restocks, category information, special offers, educational wellness content, customer promotions and other business-related updates.

This policy explains the standards VitaPurely aims to follow when communicating with customers and visitors through marketing channels. It should be read together with the VitaPurely Privacy Policy, Health Disclaimer and related website policies.

Ways VitaPurely may communicate

Depending on the communication options made available by VitaPurely, marketing information may be shared through one or more of the following channels.

Managing marketing preferences

VitaPurely may collect marketing preferences when customers subscribe to updates, submit forms, create accounts, enter promotions, place orders or otherwise choose to receive marketing communications.

Customers should have a clear way to understand whether they are joining a marketing list and what type of messages they may receive. Marketing preferences may be adjusted through available unsubscribe links, account settings or by contacting VitaPurely support.

• Marketing consent should be presented clearly where it is requested.
• Customers should not be required to accept unnecessary marketing messages in order to complete a purchase.
• Preference choices may include email, SMS, WhatsApp or other communication options where available.
• Customers may request to stop receiving promotional communications at any time.
• Order and account messages may still be sent when necessary to complete or manage a transaction.

Stopping promotional communications

Promotional email messages should include a clear unsubscribe option. Customers may also contact VitaPurely support if they need help changing preferences or stopping marketing messages.

Once an opt-out request has been received and processed, VitaPurely should stop sending the relevant promotional communications to that contact method, except where non-marketing messages remain necessary for an order, account, security matter or customer service request.

Relevant content and personalised marketing

VitaPurely may use website interactions, browsing activity, previous orders, product interests, location settings or customer preferences to make website content, product recommendations and marketing communications more relevant where such functionality is enabled.

Personalisation may include showing product categories, recently viewed products, restock reminders, related product suggestions, promotional banners or advertising based on general website interactions.

Fair promotional communication

VitaPurely may run product promotions, discount codes, bundles, seasonal offers, limited-time campaigns, referral activities, giveaways or other marketing initiatives. Promotional messages should state the main terms clearly wherever practical.

Sponsored content and third-party promotions

VitaPurely may work with creators, affiliates, publishers, ambassadors, partners or other third parties to promote products and brand content. Where a person receives payment, free products, commission, a discount, an affiliate benefit or another material benefit, that relationship should be disclosed clearly where applicable.

VitaPurely expects promotional partners to represent products responsibly and avoid false, misleading or unsupported claims. Partners should not present sponsored content as an independent unpaid opinion when a commercial relationship exists.

Responsible health and wellness marketing

VitaPurely may market products related to wellness, supplements, skin care, personal care and everyday health essentials. Marketing content should be responsible, balanced and suitable for general shopping information.

VitaPurely marketing should not state or imply that a product diagnoses, cures, treats, prevents or guarantees an outcome for a medical condition unless such wording is properly authorised and supported for the applicable product and market.

How customer information may be used

VitaPurely may use customer information to manage marketing preferences, send selected communications, measure campaign engagement, improve website content, understand product interest and support customer service.

Personal information should be handled according to the VitaPurely Privacy Policy and relevant internal data handling processes. Customers should not share sensitive personal, payment or medical information through marketing replies or public social media comments.

Updates to this Marketing Policy

VitaPurely may update this Marketing Policy when marketing channels, website features, promotions, privacy processes, operational practices or business requirements change. The latest version will be published on this page with an updated revision date.