Honest reviews help everyone make better choices.

Why VitaPurely has a review policy

Customer reviews can help shoppers understand product experiences, delivery expectations and general service quality. This policy is intended to support honest, relevant and respectful feedback while protecting customers, reviewers and VitaPurely from misleading, harmful or inappropriate content.

By submitting a review through VitaPurely, you confirm that your review reflects your genuine experience and that you understand it may be moderated according to this policy before publication.

Review eligibility

Reviews should be submitted only by people who have had a genuine experience with the relevant product, order, service or interaction being reviewed. This may include a customer who purchased a product, used a product or received support from VitaPurely.

• Submit feedback based on your own genuine experience.
• Do not post a review on behalf of another person unless clearly stated and genuinely applicable.
• Do not submit multiple reviews for the same experience using different names, accounts or email addresses.
• Do not submit reviews for products or services you have not purchased, used or experienced.
• Employees, suppliers, affiliates or partners should not post undisclosed reviews about VitaPurely or its products.

How to write a useful review

Reviews are most helpful when they focus on the reviewer’s own experience. You may comment on factors such as product packaging, ordering, delivery, general product presentation, customer support or your personal non-medical experience with a product.

How reviews may be reviewed and published

VitaPurely may review submitted content to check whether it follows this policy. Moderation is intended to help keep reviews relevant, respectful and safe for customers. A review may be published, held for review, edited for minor formatting purposes, rejected or removed where it does not meet these standards.

A review is not removed simply because it is negative, low-rated or critical. However, content may be rejected or removed where there is a reasonable policy-related reason to do so.

Content that may be rejected or removed

VitaPurely may refuse to publish, remove or restrict a review where it reasonably appears to breach this policy or create a safety, privacy, legal or customer-trust concern.

• The review appears to be fake, copied, manipulated or not based on a real experience.
• The review contains spam, advertising, referral links or unrelated commercial content.
• The review includes offensive, threatening, discriminatory, obscene or harassing language.
• The review reveals personal information, payment information, contact details or sensitive information.
• The review includes allegations that cannot reasonably be supported or reviewed.
• The review promotes unsafe, illegal or inappropriate product use.
• The review contains misleading health, treatment, cure or medical outcome claims.
• The review infringes copyright, trademark, privacy or another person’s rights.

How published reviews may appear

VitaPurely may make limited non-substantive changes to improve readability, such as correcting spacing, formatting or obvious typing errors. We do not intend to change the overall meaning, rating or genuine opinion expressed by the reviewer.

Where product ratings, review counts or review summaries are displayed, they may reflect eligible reviews currently published on the relevant product or website page. Reviews may not appear immediately after submission.

Incentivised reviews and promotions

VitaPurely does not require a positive review in exchange for an offer, discount, sample, reward, refund, competition entry or other benefit. Where VitaPurely invites customers to share feedback as part of a promotion, the request should not depend on a positive rating or positive wording.

Any review connected with an incentive, gift, free item, affiliate relationship, employee relationship or other material connection should be clearly disclosed where applicable.

Health-related review content

VitaPurely sells products that may relate to health, wellness, supplements, personal care and skin care. Reviews should not make unsupported claims that a product diagnoses, treats, cures, prevents or guarantees an outcome for a medical condition.

You may describe your own personal experience, but you should avoid presenting that experience as medical advice, a guaranteed result or a recommendation that another person should use a product for a health condition.

How to report inappropriate review content

You may contact VitaPurely if you believe a published review is fake, misleading, abusive, unrelated, contains private information or otherwise breaches this policy. Please include the relevant product name, review details and a clear reason for your concern.

Reporting a review does not automatically mean it will be removed. VitaPurely may review the available information and take action where appropriate under this policy.

How review content may be used

By submitting a review, you understand that eligible review content, rating, display name and submitted media may be shown on VitaPurely product pages, website pages or related VitaPurely communications where appropriate.

Do not include information that you do not want to be publicly visible. For more information about how personal information may be handled, please review the VitaPurely Privacy Policy.

Changes to this Review Posting Policy

VitaPurely may update this policy from time to time to reflect changes to review tools, customer experience processes, product categories, operational needs or applicable requirements. The latest version will be published on this page with an updated revision date.